Faqs

Frequently Asked Questions – Planning Your Adventure in the Heart of the Inca Empire

Here you’ll find answers to the most common questions our travelers have when planning their adventure in the heart of the Inca Empire.

1. What is the best time to visit Cusco and Machu Picchu?

The ideal season to visit Cusco is during the dry season, which runs from April to October. During these months, you’ll enjoy mostly sunny days and clear skies, perfect for excursions and photography. However, keep in mind that nights can be quite cold. The rainy season, from November to March, offers greener landscapes but may cause interruptions to tours due to rainfall.

2. How can I prevent and treat altitude sickness (“soroche”)?

Altitude sickness is a common concern since Cusco is located at 3,399 meters (11,152 ft) above sea level. To prevent it, we recommend:

  • Acclimatization: Spend your first days in Cusco resting and doing light activities.
  • Hydration: Drink plenty of water and the traditional coca tea.
  • Light meals: Avoid heavy food and alcohol during your first days.
  • Medication: Consult your doctor about preventive medication such as acetazolamide.

If you experience symptoms like headache, nausea, or fatigue, rest, hydrate, and if symptoms persist, contact us for medical assistance.

3. What tours and travel packages do you recommend?

Besides the world wonder Machu Picchu, other must-visit destinations include:

  • Sacred Valley of the Incas: Explore picturesque towns and archaeological sites like Pisac, Ollantaytambo, and Chinchero.
  • Rainbow Mountain (Vinicunca): A challenging hike with an impressive natural landscape as a reward.
  • Humantay Lagoon: With turquoise waters surrounded by majestic snow-capped peaks, one of the most popular day hikes.
  • Cusco City Tour: Discover the city’s main highlights including the Cathedral, Qorikancha, and the nearby archaeological sites of Sacsayhuamán, Q’enqo, Puka Pukara, and Tambomachay.

4. How can I book a tour with your agency?

You can book your tours easily and securely through our website. You can also contact us via WhatsApp or email for personalized assistance. To confirm your reservation, we generally require an initial deposit, and the remaining balance can be paid upon your arrival in Cusco.

5. What is included and not included in your tours?

Each tour has its own inclusions and exclusions, detailed in the description of each package on our website. Generally, our tours include:

  • Tourist transportation to and from your hotel.
  • Professional bilingual guide (Spanish and English).
  • Entrance tickets to archaeological sites.
  • Lunch (on full-day tours).

What is usually not included:

  • Domestic or international flights.
  • Accommodation (unless specified in the package).
  • Tips for tour staff.
  • Personal expenses.

6. Do I need travel insurance to visit Cusco?

Yes, we highly recommend all our travelers purchase travel insurance covering medical emergencies, trip cancellations, lost luggage, and other unforeseen events. It is a small investment for your peace of mind during the trip.

7. What clothes and gear should I pack for my trip to Cusco?

Cusco’s climate is very changeable, so dressing in layers is recommended. Your packing list should include:

  • Comfortable, light clothing for daytime (t-shirts, trekking pants).
  • Warm clothing for the evenings (sweaters, fleece jacket, hat, gloves, scarf).
  • A rain jacket or poncho, especially if traveling between November and March.
  • Comfortable and resistant trekking shoes.
  • Sunscreen, hat or cap, and sunglasses (UV radiation is strong at high altitude).
  • A reusable water bottle.
  • A small personal first aid kit.

8. Is tap water safe to drink in Cusco?

It is not recommended to drink tap water. To stay safely hydrated, we advise drinking bottled, boiled, or purified water. Most hotels and restaurants provide safe drinking water for guests.

9. What currency is used in Peru and where can I exchange money in Cusco?

Peru’s official currency is the Sol (S/). In Cusco, you’ll find many exchange offices, especially along Avenida El Sol and near the Plaza de Armas. You can also withdraw soles or US dollars from ATMs. While many tourist establishments accept dollars, it’s best to carry soles for smaller purchases and local markets.

10. Do you offer airport pick-up and hotel transfers

Yes, we offer airport pick-up and hotel transfer services. To arrange this, please provide us with your flight details in advance.

11. What is your cancellation and refund policy?

Our cancellation policy varies depending on the tour and the advance notice provided. We recommend reviewing the specific terms and conditions at the time of booking. Please note that some tickets, such as those for Machu Picchu, are non-refundable.

12. Do your tour guides speak languages other than Spanish?

Yes, all our guides are professional and bilingual, fluent in Spanish and English. If you require a guide in another language, please contact us in advance so we can coordinate it.

13. Do you offer discounts for students, children, or large groups

Yes, we offer discounts for students with a valid student card (ISIC) for certain entries, such as Machu Picchu. We also have special rates for children and discounts for large groups. Please ask us about these options when requesting a quote.

14. How difficult is the Inca Trail and what alternatives are available?

The Classic 4-day Inca Trail is a challenging trek that requires good physical condition. If you’re looking for alternatives, there are other spectacular trekking routes to Machu Picchu, such as:

  • Salkantay Trek (5 days): Considered one of the world’s best hikes, offering snow-capped mountains and cloud forest landscapes.
  • Lares Trek (4 days): A route that allows greater contact with Andean communities and their traditions.
  • Inca Jungle (4 days): An adventurous option that combines biking, hiking, and zip-lining.

15. What other tourist attractions can I visit in Cusco besides Machu Picchu?

Cusco is a region rich in history and culture. In addition to the most popular tours, we recommend exploring:

  • San Blas neighborhood: Known for its cobblestone streets and artisan workshops.
  • San Pedro Market: A colorful place to immerse yourself in local flavors and culture.
  • Moray (circular agricultural terraces) and the Maras Salt Mines.
  • The South Valley: Featuring archaeological sites such as Tipón and Pikillacta.